Refund Policy

Last updated: 25 June 2026

This Refund Policy explains how refunds work for payments made through the Stayground platform, operated by Technology Foundry (“Stayground,” “we,” “us,” or “our”). Stayground is a technology platform that lets instructors book and pay schools to rent their facilities for private sessions; we are not the provider of the sessions or facilities themselves. This policy should be read together with our Terms and Conditions and Privacy Policy.

1. What this policy covers

This policy covers instructor facility rentals — an instructor paying a school to rent a facility for a private session booked through the Platform.

2. Instructor facility rentals

When an instructor cancels a facility rental, the refund is calculated automatically based on how far in advance the booking is cancelled, following the cancellation policy shown before the booking is confirmed. In general, the earlier a booking is cancelled, the larger the refund.

The app shows you the exact refundable amount before you confirm a cancellation, so there are no surprises. Where a payment never completed, the slot can be released without any charge.

3. How refunds are paid

Approved refunds are returned through our third-party payment provider to the original payment method used for the booking. The time it takes for the money to appear depends on the payment provider and your bank, and is outside our direct control.

4. How to request a refund

The fastest way is to cancel the relevant booking in the app, where the refundable amount (if any) is shown before you confirm. If you cannot do this, or you have a question about a refund, contact us at the email below with your account email and the booking details.

5. Contact

Questions about this Refund Policy or a specific refund can be sent to hello@thefoundry.run.